We accept VISA, MasterCard, American Express, Discover, or checks
You will be billed for service the same day your account is set
up. Billing is then monthly, quarterly, biyearly, or yearly (at
your request). All charges are billed in advance with any additional
monthly charges added to the next months statement. Payment is considered late if not received
within the 30 days of your due date and your account may be disabled.
Customers who choose to pay by credit card will have a charge
automatically billed to their account on their anniversary date.
An e-mail invoice will be sent letting you know that the charge
Customers who choose to pay by check are mailed a statement 20
days prior to their anniversary date with payment due by their anniversary
Service Cancellation Information
To cancel service please send an e-mail to email@example.com
with your account information and the requested date of cancellation.
Requests to cancel service must be received 24 hours prior to your
anniversary billing date to ensure your service is stopped before
the next months charges are applied. We prefer that the email is
sent from your NetGate account for verification purposes. If you
do not send the message from your NetGate account additional proof
of account ownership may be required to cancel service. You will
receive an automated response from our support response system that
will include a tracking number that you can use as verification
of the cancellation request. If you do not receive a tracking number
please re-send your request. Without a tracking number you will
have no proof of cancellation.
If you have questions please send them to firstname.lastname@example.org
or contact us via phone.