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Billing Information

Payment

We accept VISA, MasterCard, American Express, Discover, or checks as payment.

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You will be billed for service the same day your account is set up. Billing is then monthly, quarterly, biyearly, or yearly (at your request). All charges are billed in advance with any additional monthly charges added to the next months statement. Payment is considered late if not received within the 30 days of your due date and your account may be disabled.

Customers who choose to pay by credit card will have a charge automatically billed to their account on their anniversary date. An e-mail invoice will be sent letting you know that the charge was attempted.

Customers who choose to pay by check are mailed a statement 20 days prior to their anniversary date with payment due by their anniversary date.

Service Cancellation Information

To cancel service please send an e-mail to billing@netgate.net with your account information and the requested date of cancellation. Requests to cancel service must be received 24 hours prior to your anniversary billing date to ensure your service is stopped before the next months charges are applied. We prefer that the email is sent from your NetGate account for verification purposes. If you do not send the message from your NetGate account additional proof of account ownership may be required to cancel service. You will receive an automated response from our support response system that will include a tracking number that you can use as verification of the cancellation request. If you do not receive a tracking number please re-send your request. Without a tracking number you will have no proof of cancellation.

If you have questions please send them to billing@netgate.net or contact us via phone.