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Browse the jobs available below and e-mail your resume (ASCII please) to: jobs@netgate.net

Position: Customer Service Representative
Part-time/Full time position

We're looking for those special individuals who have a passion for helping others.  In this very important role you will respond to customer requests via phone and e-mail. Duties include resolving customer issues using your best problem solving skills, establishing a good rapport with our customers, and escalation of difficult issues to tier two support. 

What you need to be successful. Strong written and verbal communication skills. Excellent personal computer and mobile device operational skills. And most important a passion for helping customers.

Prior customer service experience, Internet Hosting experience a plus.

Location: Anywhere (work from home with VOIP phone)

Compensation: Determined based on previous experience.

Primary Responsibilities:

  • Field and address tier one support, billing, and sales calls relating to Internet Hosting services.
  • Field and address tier one support, billing, and sales email requests relating to Internet Hosting services.

Skill Sets:

  • Web Hosting Technologies (familiarity with web hosting keywords and concepts)
  • Strong verbal and written skills (email and telephone)
  • Adaptive Comprehension (easily adjust to new terms, technologies and concepts)
  • Strong Customer Service Skills
  • Basic web/domain environments

This is a great opportunity for someone interested in advancing their career. As a Customer Service Rep you'll have an opportunity to learn about Internet architecture, Hosting, Linux and mail technologies at various levels. If you're self motivated person with a strong desire to learn you'll find a lot of opportunity in this role.

We are currently interviewing for part-time Customer Service positions and accepting applications for day shift hours (9-7, M-F) and (12-7, S-S). Applicants will be paid as a W2 employee and must be a U.S. citizen and have the ability to work legally within the U.S.

If you think you're that person please send us your resume.  We offer flexible work hours, casual dress, and paid time off benefits. Please send an email to jobs@netgate.net -- include the position of interest in the subject line, and your cover letter and resume as plain text or PDF attachment.