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NetGate Webcelerate Upgrade FAQ

  1. I'm an existing customer with a Basic or Premier account. What do I need to do to be able to use national access?
     
  2. I did not download/install the NetGate Connection application. What do I need to change (manually) to use national access?

Answers

  1. If you downloaded and installed the NetGate Connection application the only change that is required to allow you to use national access is one change to your mail configuration. National access requires that you use "authenticated SMTP" to send mail. Setting this option is going to vary from one mail client to another. Here are the instructions for setting up Outlook Express to use authenticated SMTP:

    Inbound mail server (pop server): pop.netgate.net
    Outbound mail server (SMTP server): smtp.netgate.net
    Mail user name: user

    1. Launch Outlook Express
    2. Open the Tools menu
    3. Select the "Accounts" menu item.
    4. Select the "pop.netgate.net" mail server and click on the "Properties" button.
    5. Click on the "Servers" tab.
    6. Select the "My server requires authentication" checkbox.
     
  2. You will need to change your mail and news configuration. See the above answer (1) for information on how to reconfigure mail. If you utilize Usenet news you will also need to modify your news server settings. These options are going to vary from one news client to another. Here are the instructions for setting up Outlook Express to use the new news server:

    Server name: usenet.netgate.net
    Account name : user@usenet.netgate.net
    Password: same as you use for Internet access and mail

    1. Launch Outlook Express
    2. Open the Tools menu
    3. Select the "Accounts" menu item
    4. Select your current news account and click on properties
    5. Click on the "Servers" tab
    6. Enter the Server name, Account name, and password information

    Note: By following these instructions you will not have to subscribe to all your groups again or re-read old messages again.